Can I ask for help? How? If you've got questions, you can get in touch using the Contact Us form, which is in the reserved area of your account. Via the "Help" section, you can send your request to our assistance department, that will give you all the information you need.
Can I visit the SDF Store from my tablet/smartphone? Yes, you can visit the store from a mobile device. If you do access the store from a mobile device, you will be automatically rerouted to the mobile version of the store, where you can buy spare parts.
How can I register with the SDF Store? From the homepage, click on the icon in the top right hand corner. Fill in the form with the information you need. Make sure you fill in all sections correctly. You will receive an email confirming registration. You can then browse the store and place orders.
Do I have to confirm my account immediately? After registering, you will receive an email with a link to confirm your account. The link will be enabled for a maximum of 5 days.
Why does my account already exist and why can't I register with the site? The system has recognised your email address as already registered. Try to access the account, entering your credentials and clicking on "Enter". If you don't remember the password, you can create a new one by retrieving your details, clicking on “Forgotten your password?”.
I haven't received the email link to activate my account. What should I do? Wait a few minutes, then check your inbox again. Check the spam folder to make sure the mail hasn't ended up there by mistake. If you don't receive any email, try to register again, entering your details correctly.
What should I do if I've forgotten my password? You can create a new password when you want, clicking on "Forgotten your password?” on the login page. After entering the email you registered with, you will receive an email link to set a new password.
How can I add or edit my delivery addresses? You can edit your main address directly in the "Customer details" section. If instead you want to register additional delivery addresses, go to the "Delivery addresses" section, click on "New", fill in all the fields and then save. The new address will be recorded in the system and, when you create an order, you can choose it as your default address.
How do I delete my account? If you want to delete your account, go into account details, and click on "Help". Fill in the form with the necessary information. Your request will be processed.
Orders and deliveries
What status do orders have? You order can have two statuses:
- "Pending": you have just entered the order and are waiting for it to be processed;
- "Completed", when your order has been dispatched and invoiced.
What should I do if I haven't received any email confirmation after a purchase and the product isn't in the "My purchases" section, but the payment has been made? If you made a payment but haven't received an email confirmation and/or your products aren't in the "Orders" section, you can contact our Assistance department, using the form in the "Help" section. The SDF Team will give you all the information you need.
How much time does it take to make a delivery? The delivery date and status are indicated in the confirmation email.
Can I track my orders from the SDF Store? Yes, when the goods are dispatched, you will receive an email with the tracking number and information about your order. To track your order, access the SDF Store, click on "Orders" and select the order you want to see the details for.
Can I reschedule/edit the delivery? To change delivery information, you can contact the delivery company. Go to the relative site in the area dedicated to your order.
How can I make a claim/request help? You can access the "Help" section and fill in the relative form.
Is there a warranty for the products sold? All our products are covered by a warranty, as required by law.
Can I return a product? How? If you are not satisfied with the product, you can exercise your right of withdrawal and ask to make a return. The procedure is simple: after the invoice has been issued, go to your personal Area, click on "Orders" and the item "Request a return" will be displayed. After we have received your returned product, and checked its conditions, you will be reimbursed by the same payment method you used to make the purchase.